Website Terms & Conditions

Please e-mail customer services for more details on Prices, Stock & Delivery.

For delivery and returns terms and conditions click here

PRICING.   Please note every effort is made to ensure online pricing is correct. However, we recommend checking prices or stock levels with your local store before placing any order. Online price discrepancies will not take precedent over actual current prices.

STOCK. Please note every effort is made to update and ensure that 'IN STOCK' items are at every depot of Beesley & Fildes however it is advised that as with checking prices that you check stock at your local branch before making a journey.

** All Timber dimensions are nominal

IMAGES. All pictures, illustrations and descriptions are for illustrative purposes only, and show or represent the product described as accurately as possible. However, where product illustrations are unavailable or unsuitable, we reserve the right to substitute an alternative product of a similar or better quality. We strongly advise you visit your local branch to view the product if in doubt. The information is provided only as a guide. Full technical information is available for all products purchased upon request. All goods conform to manufacturers quality standards. If in any doubt please contact customer services for more information.  

“All the images on this site are collected from various resources available on internet through search engines and suppliers websites. Please consider the fact that we do not intentionally copy or distribute your work without consent. We always respect the work in creating those images. Please contact us if you are the original copyright holder and we will remove the image straight away should you feel the need to”

RETURN OF GOODS: Beesley & Fildes Ltd shall not accept on return for credit any goods ordered from Beesley & Fildes Ltd incorrectly or subsequently found to be surplus to the customer’s requirements. Beesley & Fildes Ltd shall endeavour to assist customers where possible by accepting at a reasonable restocking charge the return of goods providing it is within twenty-eight days of the original purchase (together with the original packing if applicable) which are from Beesley & Fildes Ltd normal stock lines but goods ordered from the manufacturer cannot be accepted without Beesley & Fildes Ltd prior agreement for the return and Beesley & Fildes Ltd restocking charges having been paid. Beesley & Fildes Ltd cannot however accept return of cement, lime, or plaster. In any event credit cannot be given unless the customer provides Beesley & Fildes Ltd with the number of the invoice on which the goods were supplied.


The terms and conditions for B&F's online Black Friday Sale specify that the promotion will run from 7:30am on November 20th, 2023 until 11:59pm on November 30th, 2023, and will be exclusively available on the website. Management reserves the right to modify or cancel the promotion at their discretion. It is important to note that this offer cannot be redeemed in-store or through telephone orders, and is subject to availability while stocks last. Images displayed on the website are for illustrative purposes only. For further inquiries, please contact Web Sales via email at or by phone at 0151 480 8304 (followed by option 1 and then option 3).

Payment Gateway via Sage Pay FAQs

Q. Who are Sage Pay?
A. Sage Pay are an accredited payment service provider. They handle your credit card transaction in a highly secure environment.

Q. Why has my card been refused?
A. If you receive the message "Authorisation on that payment type has been declined by the bank" your card has been declined by your card issuer. Sage Pay does not generate this message, and you will need to contact your card issuer to find out why your card has been refused. You should check you have entered the following correctly:

Expiry Date
Valid From Date
Issue Number etc.

Your card issuer may inform you that they have authorised the payment, but are awaiting an
authorisation code from the merchant. This is known as a referral and cannot be authorised for online payments. In this case, you should try your card again or use a different card.

Q. I am getting an invalid card number or invalid card type message?
A. You should check that you are entering the card number without any spaces. Switch and Solo cards may have a card number printed on them which is only an 8 digit number. We require the long number across the center of the card.

Q. How do I obtain a refund?
A. Sage Pay provides the online payment system for Beesley & Fildes Builders Merchants. However, they are not able to authorise a refund You will need to contact WebSales to obtain a refund.

Q. I haven't received my goods?
A. Sage Pay provides the online payment system for the website you are using. However, they don't own it. You will need to contact WebSales to find out when your goods will be delivered.